Return & Refund policy
ZynGreen Return and Refund Policy
At ZynGreen, we are committed to providing high-quality, eco-friendly products. However, if you receive a damaged product, we will be happy to assist you with a return or replacement. Please read our return and refund policy carefully:
Return Policy:
- Returns are only accepted if the product is damaged upon arrival.
- Returns must be requested within 2 days of delivery. Requests made after this period will not be accepted.
- To initiate a return, you must send us a video of the damaged product during the unboxing process. This is essential for verifying the authenticity of your claim.
- Please send the video to WhatsApp or email us at zyngreenwebsite@gmail.com.
- Returns will only be accepted after verification of the authenticity of your claim. If your claim is found to be valid, we will proceed with the return process.
Refund Policy:
- If a return request is accepted, we will issue a replacement product of the same type and value.
- In the event that the product is out of stock, we will provide a refund.
- Refunds will only be issued based on the availability of the product.
- Refunds will be processed to the original method of payment within 7-10 business days after the return is received and inspected.
Important Notes:
- Returns or refunds will not be accepted for products that are not damaged or have been tampered with after delivery.
- If you change your mind about a purchase, we will not be able to accept a return unless the product is defective or damaged.
Contact Us:
If you have any questions regarding returns or refunds, feel free to contact us at:
- Email: zyngreenwebsite@gmail.com
- Phone: +91 7358352162
